KUU Returns & Exchange Policy 

All sales are final.

We do not accept returns, refunds, or exchanges due to change of mind, incorrect selection, preference, or ordering the wrong set.

What if my KUU Compression Cubes arrive faulty or damaged?

If your KUU Compression Cubes arrive damaged or have a manufacturing fault, contact us within 30 days of delivery at overpackersclub@gmail.com.

Please include:

  1. Your name
  2. Your order number
  3. A description of the issue
  4. Clear photos or video showing the fault

If the item is confirmed to be faulty, we will provide a replacement of the same item at no additional cost. 

If the same item is unavailable, we may offer a comparable replacement or store credit.

We will cover reasonable return shipping costs for approved faulty-item claims (on case-by-case basis).

Do not send any items back before we provide return instructions.

What is not covered?

Faulty-item exchanges do not cover:

• Damage caused by misuse, overloading, or improper care

• Normal wear and tear

• Cosmetic variations that do not affect performance

• Damage caused by airlines, hotels, shipping carriers, or other third parties after delivery

• Items modified, washed, repaired, or altered by the customer

• Change-of-mind requests or incorrect product selection

Order Issues

If you receive the wrong item or your order is missing an item, contact us within 7 days of delivery at overpackersclub@gmail.com with photos of the package and its contents.

We’ll investigate and correct verified fulfillment errors.

How long will a replacement take?

Once we receive the requested information, we’ll review your claim and respond within 5 business days.

Approved replacements will ship after the claim is confirmed, subject to inventory availability.